At Al Khayr, we strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, you may return eligible items to our warehouse for a refund or exchange, subject to the terms below.
All exchange orders will be delivered within our standard shipping time frame.
Standard Size Items
- Items may be returned within 7 days of delivery for a full refund excluding shipping charges.
- Returned items must be:
- Unused
- In original condition
- Free from damage, stains, or alterations
- Customers are responsible for return shipping costs.
- Clearance items and overtops are eligible for exchange or store credit only and are not refundable.
Custom Tailored & Custom Designed Items
- Any item tailored to your measurements or customized through our Design Your Own (DYO) service is non-refundable and non-cancellable once payment has been made.
- As these garments are specially made to your preferences, refunds or cancellations cannot be accepted under any circumstances.
Accessories
- Accessories may be returned within 7 days of delivery for a full refund.
- Items must be unused, in original packaging, and returned in good condition.
Attars & Undergarments
For hygiene and safety reasons, all attars and undergarments are non-refundable and non-exchangeable once delivered.
Special Orders
Special Orders are exclusively made or sourced for individual customers and are therefore non-refundable and non-cancellable once payment has been confirmed.
Delayed Orders & Damaged Items
While Al Khayr aims to deliver all orders within the estimated delivery timeframe, unforeseen circumstances may occasionally cause delays.
- Refund eligibility for delayed orders will be reviewed on a case-by-case basis.
- If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of:
- The damaged item(s)
- The courier packaging
- Damaged items may be replaced provided they have not been worn, washed, altered, or otherwise tampered with.
Please note:
- Custom tailored or custom designed items are not eligible for refunds due to delivery delays.
- In certain situations, Al Khayr may offer a partial store credit or voucher as a goodwill gesture.
