Shipping Policy

Last Updated: May 11, 2026

At Al Khayr, we are committed to delivering your order as quickly and securely as possible. Please review the following shipping terms before placing an order through our website.

Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

“Business days” refer to Monday through Friday and exclude federal holidays.

Processing times may vary during:

  • Product launches
  • Holidays
  • Sales periods
  • High order volume periods

Orders are not processed or shipped on weekends or major holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Domestic Shipping

We currently ship throughout the United States.

Shipping delivery times are estimates only and may vary depending on:

  • Carrier delays
  • Weather conditions
  • High shipping volume
  • Incorrect shipping information
  • Other circumstances outside our control

Estimated delivery times do not include order processing times.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any:

  • Customs duties
  • Import taxes
  • VAT charges
  • Additional carrier fees

Al Khayr is not responsible for delays caused by customs processing or international carriers.

Pre-Orders & Backorders

Items marked as pre-order or backorder may require additional processing and shipping time.

Estimated shipping dates for pre-order items are subject to change and are not guaranteed.

If your order contains both in-stock and pre-order items, your order may ship separately.

Split Shipments

Orders containing multiple items may ship separately depending on product availability, warehouse processing, or carrier limitations.

Customers may receive multiple tracking numbers for a single order.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Al Khayr is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We cannot guarantee address changes once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, Al Khayr is not responsible for lost, stolen, delayed, or damaged packages caused by the carrier.

Responsibility for the shipment transfers to the customer once the package is marked as delivered by the shipping carrier.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly for assistance.

We will do our best to help customers resolve shipping issues whenever possible.

Shipping Insurance

Shipping insurance may not be included unless explicitly stated at checkout.

Customers are responsible for selecting any additional shipping protection or insurance options, when available.

Tracking Information

Tracking information will be provided via email once your order has shipped, when available.

Please allow time for tracking updates to appear after shipment confirmation.

Shipping Delays

Delivery dates are estimates and are not guaranteed.

Al Khayr is not liable for shipping delays caused by:

  • Weather conditions
  • Carrier disruptions
  • Customs clearance
  • Supply chain interruptions
  • Natural disasters
  • Incorrect customer information
  • Other events beyond our reasonable control

Refused or Undeliverable Packages

If a package is refused or returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, additional shipping charges may apply before the order can be reshipped.

Original shipping costs are non-refundable.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Al Khayr
Email: Alkhayrthobes@gmail.com

You may also reach us through our contact form for any additional assistance.

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